Question 1

With the pandemic situation, what measures have been taken to ensure patient safety?"

Accepted Answer

15 minutes slots will be scheduled in between patients to allow time to sanitize the table with a medical grade cleaner, change the pillow cases, and any other materials that may have been used Currently, I am awaiting instructions from the osteopathic association regarding how to proceed with personal protection equipment. Face masks may need to be worn by both the therapist and patient. Face masks will be provided for patients who do not have their own. Gloves may have to be worn by the therapist during treatment. Proper hand washing techniques will still be used in between treatment sessions

Question 2

Typically, how are appointments scheduled?"

Accepted Answer

Usually, I will see someone once a week for the first 2 weeks. After that, I tend to space it out to once every 2 weeks. As a person get better, I decrease their frequency to see me.

Question 3

Do you treat people more than once a week?

Accepted Answer

In acute cases, I may see a person 2-3 times in a week to allow things to settle down. Otherwise, sessions are spaced out weekly/bi-weekly to allow the body to integrate the changes made from the previous visit. It takes time for the body to re-learn patterns and movements that may not have happened for some time.

Question 4

How should I dress for appointments?

Accepted Answer

Loose fitting clothes such as jogging pants, yoga pants, shorts, and T-shirts are recommended. For women, please ensure you have an appropriate bra on (eg. sports bra) in cases where your back needs to be examined. Please, do not wear jeans or heavy colognes/perfumes.

Question 5

How safe is JaneApp for storing my files and credit card information?

Accepted Answer

JaneApp encrypts and stores all files and credit card information on a server located in Canada in accordance with Canadian privacy legislation.

Question 6

What is the cancellation policy?

Accepted Answer

You need to give at least 24 hours notification before cancelling, otherwise you will be charged the full rate for your missed session.

FAQ

THE CLINIC

SCHEDULE